I also had a bad experience with a motor home which I rented in 2017 from Helderberg. Our problems started on day one when we had to ask them to replace a faulty starter motor. From there things went progressively down hill. When we phoned them to complain about the things that went wrong or was not working which we put down to mainly poor maintenance we were accused of abusing the motor home and traveling on gravel roads, The only gravel road that we traveled on was the short distance to reach The Baths in Citrusdal. Before we handed the motor home back we telephoned stating the day and time of our return and requested to see the owners but they (father, mother and son) were hiding in a meeting offsite and we had to be content to hand over the long list of the problems that we experience to their mechanic. We never had acknowledgement of our list or any apology. Needles to say I will also never hire from Helderberg ever again.
Jan Ackermann on 25th March 2018 at 12:38 am